Last updated: 07, December 2025
Thank you for shopping at Elisiān. We want you to love your purchase, and we’re here to help if something isn’t right. Please read our Return & Refund Policy carefully before requesting a return.
We accept returns under the following conditions:
Items must be returned within 7–14 days of delivery.
Items must be unused, unworn, unwashed, and in their original packaging.
Any tags, labels, or accessories must still be attached.
Proof of purchase (order number or receipt) is required.
Non-returnable items:
Sale/discounted items
Gift cards or promotional items
Personal care items (if applicable)
Customized or made-to-order products
Email us at [your email] or contact us through our Contact Page with:
Your order number
Reason for return
Photos (if the item is damaged or incorrect)
Once your request is reviewed, we will send you return instructions.
Please do not send items back without approval.
Customers are responsible for return shipping costs unless the return is due to our mistake (wrong item, defect, damage).
We recommend using a trackable shipping service.
Once we receive and inspect your return:
Approved returns will be refunded to your original payment method within 5–10 business days.
Shipping fees (if any) are non-refundable.
If the item is used, damaged, or does not meet return conditions, the refund may be declined.
We offer exchanges for:
Wrong size
Wrong product
Defective or damaged items
If the replacement item is out of stock, we will offer a refund or store credit.
If you haven’t received a refund yet:
Check your bank account again.
Contact your bank or credit card company — processing time may vary.
If you still need help, contact us at hello@elisian.ae.
If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos.
We will replace the item or issue a full refund.
Orders can be cancelled within 12 hours of purchase.
After the order is processed or shipped, it cannot be cancelled.
If you have questions about returns or refunds, please reach out:
📧 Email: hello@elisian.ae
🌐 Contact Page: Contact Us
🏬 Address (optional): United Arab Emirates
